OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
195 ratings and 110 comments received in the last 90 days.
22 June 2025
Excellent service. Informed of all the documents and complete handover of vehicle with run through if car details and systems.
12 June 2025
When I came to collect the car, everything was perfectly prepared. The handover was smooth, professional, and I felt really looked after.
04 June 2025
Customer service was excellent. Communication from initial contact to driving away was smooth. Follow up call after a week highlighted the staff commitment to customer car. Bouquet of flowers was a lovely touch. Big thanks to Lauren and Dan.
03 June 2025
Very satisfied
03 June 2025
My sales executive Suraj Panesar explained everything so well, the whole experience was stress free. I was kept informed throughout the process which made feel secure that I had made the right choice of car.
30 May 2025
The service from Georgia at the Stafford branch was nothing but outstanding - she dealt with my query amazingly from start to finish and retained my loyalty
30 May 2025
Quick hand over, everything was dealt with processionally
22 May 2025
Good communication and as mentioned Micheal gave me the tone I needed to make the right purchase
07 May 2025
Told two minutes before collecting it was not ready waited for a while all good in the end
02 July 2025
Katie's customer service for the whole month my car was with the garage being fixed was great. Nothing too much trouble.
02 July 2025
Ladies in Service department are spot on. Can't do enough for you.
30 June 2025
Both Andrea,who checked me in, and Katie who dealt with me during and post service were friendly and professional throughout.
25 June 2025
You tried to make me pay for a courtesy car and I refused. Still got one but it was not very clean and the windscreen was extremely dirty.
24 June 2025
Work was done in a timely manner. Staff for excellent courtesy car was ready fantastic service.
24 June 2025
MOT completed with great service and presented the car cleaned and in a timely manner.
23 June 2025
Prompt and timely
23 June 2025
Excellent service from Lookers Stafford.
23 June 2025
dealt with swiftly and to a very high standard.
22 June 2025
Accommodated my requests
01 July 2025
ensured I received the exact specification required in the time frame i had available